Unlock Savings with Caso Pet Store Rewards Program
Create an account to start earning points by making purchases, referring a friend, plus more. Points can be used to redeem discounts and free shipping vouchers on future orders. Learn more here.
Can I combine my points with other sales and promotions?
Our website currently allows for only one discount or promotion per order. Consequently, loyalty points cannot be combined with ongoing sales or promotions.
I completed an order, but I do not see any points issued.
We issue loyalty points within 20 days of your purchase date to account for any potential returns or exchanges. This ensures that your points accurately reflect the final order.
If you think there is an error with your points, please contact us at admin@casomachinery.com.
Accidental Voucher Redemption Assistance
If you’ve accidentally redeemed a voucher but haven’t used it yet, we’re here to help. Simply follow the steps below:
● Send an email to admin@casomachinery.com using the same email address associated with your rewards program account.
● Provide details about the accidental voucher redemption, including any relevant information such as the voucher code and the date of redemption.
● Our team will promptly review your case and, if applicable, add the points back into your rewards program account.
Do my points expire?
Points expire each year on your anniversary of joining the loyalty program. Example: You joined the Caso Pet Sotre on June 16, 2024. This means each year your points will expire on June 15th at 11:59PM and cannot be redeemed once the next term begins.
How do I redeem my points?
Redeeming your rewards points is a simple process. Follow these steps:
● Log into Your Account: Visit our website and log into your account using your credentials.
● Navigate to the Rewards Page: Once logged in, go to the rewards page. You can find this under your account settings or via the main menu.
● View Your Eligible Vouchers: On the rewards page, you will see a list of all your eligible vouchers and points.
● Select Your Voucher: Click on the “Get Rewards” button next to the voucher you want to redeem.
● Receive Your Voucher Code: After clicking “Get Rewards,” a voucher code will be displayed. Copy this code.
● Apply the Voucher at Checkout: During the checkout process, paste the voucher code into the designated field to apply your discount or reward.
Tips:
● Only one voucher can be used per purchase
● Vouchers cannot be combined with discount codes
● Ensure you are logged into your account to see all available rewards
For any issues or further assistance, feel free to contact our team at admin@casomachinery.com.